These Terms and Conditions govern both your use of our website (www.glenrands.co.uk) and all services provided by Glenrands Ltd, Jaguar Land Rover Approved Repairer.

1. Definitions

"Company": Refers to Glenrands Ltd, a company registered in England and Wales with company number 12093330 and having its registered office at Unit 43a Passfield Business Estate, Lynchborough Road, Liphook, GU30 7SB.
"Customer": Refers to the individual or entity requesting services from the Company, whether online or in person.
"Vehicle": Refers to the Jaguar or Land Rover vehicle brought to the Company for service or repair.
"Services": Refers to all repair, maintenance, diagnostic, and related services provided by the Company, whether booked online or in person.
"Parts": Refers to new, used, or reconditioned parts used in the performance of the Services.
"Website": Refers to the Company’s website: www.glenrands.co.uk.
"JLR": Refers to Jaguar Land Rover.
"Estimate": Refers to the written quotation provided by the Company outlining the scope of work and associated costs.
"T&Cs": Refers to these Terms and Conditions.

2. General

2.1. By using our services, whether through our website or at our facility, you agree to these T&Cs.

2.2. We are a Jaguar Land Rover Approved Repairer, committed to upholding the standards and quality of the JLR brand.

3. Website Use

3.1. Website Content: All content on the Website, including text, images, logos, and trademarks, is owned by Glenrands Ltd or its licensors and is protected by intellectual property laws.

3.2. Permitted Use: You may browse the Website for personal, non-commercial use only. You may not copy, reproduce, distribute, or modify any content without our written consent.

3.3. Accuracy: We strive to provide accurate information on the Website, but we do not guarantee the accuracy, completeness, or reliability of any content.

3.4. Website Availability: While we try to ensure the Website is available 24/7, we will not be liable if it is unavailable at any time.

4. Online Bookings & Service Requests

4.1. Submitting a service request through our Website does not guarantee an appointment. All requests are subject to our confirmation and availability.

4.2. Prices displayed on the Website are for informational purposes only and are subject to change following a physical inspection of the Vehicle.

4.3. We are not bound to any specific service requests or prices displayed online until a formal Estimate is provided and accepted.

4.4 Glenrands reserves the right to cancel any appointment at any time.

5. Estimates & Services

5.1. Estimates: We will provide a written estimate for all work, which is valid for [e.g., 30 days]. Additional work will require your authorisation.

5.2. Genuine Parts: We use genuine JLR parts to ensure the integrity of your vehicle, unless otherwise requested in writing.

5.3. Subcontracting: We may use subcontractors to carry out aspects of the work where necessary, under our direct supervision.

5.4. Storage: If the vehicle is not collected within [e.g., 7 days] of completion, we reserve the right to charge storage fees.

6. Payment

6.1. Payment is due upon completion of the Services and before the release of the Vehicle.

6.2. We accept cash, credit/debit cards, and bank transfers.

6.3. We reserve the right to charge interest on overdue invoices (8% per annum above the Bank of England base rate).

6.4 We may exercise a lien against any Vehicles that remain uncollected or invoices that remain unpaid.

7. Warranty

7.1. We provide a warranty on workmanship for [12 months or 12,000 miles], subject to conditions outlined separately.

7.2. This warranty does not cover normal wear and tear, misuse, or external damage.

7.3. Any pre-existing damage may void this agreement.

8. Customer Responsibilities

8.1. You must provide accurate information about the Vehicle.

8.2. Please remove personal belongings before leaving the Vehicle. We are not liable for loss or damage to personal items left in the vehicle.

8.3. You are responsible for collecting the vehicle as soon as we confirm the work is complete.

9. Limitation of Liability

9.1. We are only liable for direct loss or damage resulting from our negligence, up to the value of the Services provided.

9.2. We are not liable for indirect or consequential losses, such as loss of profits or business interruption.

9.3. Nothing in these T&Cs excludes our liability for death or personal injury caused by our negligence, or for fraud.

9.4 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10. Data Protection

10.1. We comply with all applicable data protection legislation. Personal data will be processed in accordance with our Privacy Policy [Link to Privacy Policy].

11. Complaints

11.1 We aim to provide an excellent service. If you are unhappy with any aspect of our service, please get in touch with us promptly so that we can investigate the issue. Please email ross@glenrands.co.uk

12. Governing Law & Jurisdiction

These T&Cs shall be governed by and construed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

Glenrands Ltd, Jaguar Land Rover Authorised Repairer Unit 43a Passfield Business Estate, Lynchborough Road, Liphook, GU30 7SB. Phone: 01428738550 Email: info@glenrands.co.uk

14. JLR Standards & Approved Repairer Status

We are a JLR Approved Repairer. This relationship and our obligations under it are subject to the prevailing terms and conditions as stipulated by JLR and any amendments made from time to time.

15. Amendments

We reserve the right to amend these T&Cs at any time without prior notice, and it is your responsibility to review them regularly.